We recently installed top-down / bottom-up cellular shades for a happy customer’s bathroom.  Two weeks later, we were notified that a fire had broken out in their bathroom.  The fire destroyed the shades.  When the customer called to let us know she would need to order new window treatments, we loved reminding her about our No-Questions-Asked warranty.  Our vendor sent us new window treatments immediately. After 15 years in business, this was a first for us.